Innovation

Touchstone Energy cooperatives offer new solutions and state-of-the-art technology to meet consumers' needs.

• Online energy audits, the Touchstone Energy Home Program and other energy information programs help residential and business consumers save money.
• Touchstone Energy helps cooperatives and business customers get leading-edge information and forge stronger working relationships through conferences, publications and advisory councils.

Accountability

Since consumers own co-ops, together, they chart the course for the business.

• Every member has an equal voice in running the enterprise. Unlike an investor-owned utility, in which the investor with the most shares has the most clout, co-op business is conducted through a locally elected board of directors and an annual meeting where policy is proposed and voted on by members, each having one vote.
• Electric cooperatives are small enough to listen and close enough to notice the needs of a single customer.
• Each co-op employee is committed to meeting higher standards of customer satisfaction. Touchstone Energy's ongoing training helps them achieve that goal.

Integrity

The co-op business model always puts customers first.

Not-for-profit electric cooperatives deliver energy to their members at the cost of service. In contrast, investor-owned utilities typically distribute their profits to investors across the nation or even the world -- not necessarily to those they serve.

Commitment to Community

Electric cooperatives put time, money and expertise to work building the local economy and strengthening relationships with consumer-owners. Across the nation, Touchstone Energy cooperatives improve their customers' quality of life by:

• Taking a leadership role and investing in community and economic development projects.
• Educating students about safety and the environment.
• Generously donating time and energy for charities, volunteering in state parks and more.

Visit the Touchstone Energy Cooperative Website at http://www.touchstoneenergy.com